Return & Refund Policy
Last Updated: December 22, 2024
1. Our Commitment to You
At LashGym Professional, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.
Customer Satisfaction Guarantee: We want you to be completely satisfied. If you have any concerns, please contact us within 30 days of delivery.
2. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Products must be unused, unopened, and in original packaging
- Items must be returned within 30 days of delivery
- Original receipt or proof of purchase must be provided
3. How to Initiate a Return
- Contact Us: Email returns@lashgym.com with your order number.
- Receive Authorization: Wait for our team to approve your Return Authorization (RA).
- Ship: Send the package back to the provided address.
Important: Returns sent without an RA number may be delayed or refused.
4. Refund Process
⏱️ Processing Time
Processed within 5-7 business days of receipt.
💳 Method
Refunds are issued to the original payment method.
Need Help?
Email: returns@lashgym.com
Phone: +1 (555) 123-4567